Frequently Asked Questions
Have Questions? We’ve Got Answers!
Find everything you need to know about staying at KAALA Kalaththewa Luxury Eco Resort — from bookings and payments to services, policies, and more. Explore our FAQs for a smooth and informed experience.
Categories
Hotel
1 Are children and pets allowed?
Children are welcome. Pets are not permitted due to the eco-sensitive environment.
2 Is breakfast included in the stay?
Yes, a complimentary breakfast is included with all reservations.
3 What time is check-in and check-out?
Check-in is from 2:00 PM and check-out is by 11:00 AM.
4 What type of accommodation do you offer?
Our resort features three beautifully designed eco-luxury tree houses that blend natural beauty with modern comforts.
5 Where is KAALA Kalaththewa Luxury Eco Resort located?
We are located at No. 21, Arunagama, Kurundankulama, Kalaththewa, Anuradhapura, Sri Lanka — just a short drive from Anuradhapura’s ancient sites.
Payment
1 Can I get a refund if I cancel my reservation?
Please refer to our cancellation and refund policy for details on eligibility.
2 Do I need to pay in advance to confirm my booking?
Yes, we require a deposit or full payment to confirm reservations.
3 Is it safe to pay online through your website?
Yes, we use secure, encrypted payment gateways like PayHere to protect your data.
4 What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and PayHere online payments.
Services
1 Can I host a private event or dinner at the resort?
Absolutely! Please contact us in advance to make arrangements.
2 Do you provide room service?
Yes, we offer room service during operational hours of the restaurant.
3 Is Wi-Fi available?
Yes, complimentary Wi-Fi is available in rooms.
4 Do you offer guided tours to nearby historical sites?
Yes, we can arrange guided visits to Sigiriya, Wilpattu National Park, Mihintale, and other nearby attractions upon request.
5 What facilities are available at the resort?
Our facilities include a swimming pool, restaurant, library, badminton court, archery range, and scenic nature trails.
Terms and conditions
1 Where can I find full terms and conditions?
Visit our Terms & Conditions page for comprehensive policy details regarding bookings, services, and guest responsibilities.
2 How do you handle personal data?
Please refer to our Privacy Policy for full details on how your data is collected, used, and protected.
3 What happens in case of property damage?
Guests are responsible for any damage caused during their stay. Charges may apply depending on the nature of the damage.
4 Are there any restrictions for guests?
We kindly ask guests to respect the environment, avoid loud noise, and follow safety guidelines while using our facilities.
5 What is your cancellation policy?
Cancellations made 14 days prior to the check-in date are eligible for a full refund. Later cancellations may be subject to partial charges.
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